Please understand this service is NON-REFUNDABLE. It includes the extra image processing work required to prep a graphic for our laser engraving software. It is a one-time service like shipping that is done just for you, and for this reason cannot be refunded in the case of a return. After your purchase, please send us the desired image via email. A URL link would be acceptable as well. Please include as high a resolution image as possible for the best results, and ideally in black and white colors only.